Contact Us

Delivery times depend on your location and the shipping method selected:

🚚 Standard Delivery: 3-5 business days within Berekum and nearby areas.
⚡ Express Delivery: 1-2 business days for urgent orders.
🏬 Local Pickup: Available within 24 hours after order confirmation.

Once your order is processed, you’ll receive a tracking update with estimated delivery time. If you have any questions, feel free to contact our support team! 😊

At BKDeals, we strive to ensure customer satisfaction. If you’re not completely happy with your purchase, here’s how our return and exchange process works:

✅ Returns:

• Items can be returned within 7 days of delivery.
• The product must be unused, in its original packaging, and in resellable condition.
• Certain items like perishable goods, personal care products, and customized items cannot be returned.

✅ Exchanges:

• If you receive a defective or wrong item, we’ll gladly exchange it.
• Exchanges must be requested within 7 days of receiving your order.
• The item must be in its original condition.

✅ How to Request a Return or Exchange:

• Contact our customer support team with your order details.
• Provide photos (if applicable) to verify the issue.
• We’ll guide you on how to return the item and process your refund or exchange.

If you need to update your shipping address after placing an order, follow these steps:

1️⃣ Before Order Confirmation:

• You can update your shipping address in your account settings before placing an order.

2️⃣ After Placing an Order:

• If your order hasn’t been shipped yet, contact our customer support as soon as possible to request an address change.

3️⃣ After Shipment:

• Unfortunately, once your order has been shipped, we cannot change the address. However, you can contact the courier service to see if they can redirect your package.

Tracking your order on BKDeals is quick and easy! Here’s how:

1️⃣ Log in to Your Account:

• Go to the “My Orders” section in your BKDeals account.
• Select the order you want to track.

2️⃣ Check Your Email:

• Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package.

3️⃣ Use the Tracking Page:

• Enter your tracking number on our Order Tracking Page to see real-time updates.

🚚 Order Status Updates:

• Processing: Your order is being prepared.
• Shipped: Your order is on the way!
• Out for Delivery: Your package is arriving soon.
• Delivered: Your order has been successfully delivered.

At BKDeals, we’re here to assist you! You can reach our customer support team through the following channels:

📞 Call Us: Get instant assistance by calling our customer service hotline.

💬 Live Chat: Chat with our support team directly on our website for quick responses.

📩 Email Us: Send us an email with your inquiry, and we’ll get back to you as soon as possible.

📱 Social Media: Reach out to us on our official social media pages for support and updates.

🕒 Support Hours: Monday – Saturday, 8:00 AM – 6:00 PM

✅ Whether you have a question about your order, need help with returns, or just want more information, we’re always happy to assist! 😊

If you realize you entered the wrong shipping address, take these steps immediately:

1️⃣ Contact Customer Support ASAP

• If your order hasn’t been shipped yet, we can update your address for you.
• Reach out via phone, live chat, or email with your order details.

2️⃣ If the Order Has Already Shipped

• Unfortunately, we may not be able to change the address once the order is in transit.
• You can try contacting the courier service to request a redirection.

3️⃣ If the Order Is Delivered to the Wrong Address

• If the package is undeliverable, it may be returned to us. We will contact you for further action.
• If it was delivered to the wrong address, we recommend checking with the recipient or the delivery service for possible solutions.

Currently, BKDeals primarily ships within Berekum and surrounding areas in Ghana. However, we are working on expanding our delivery services to more locations.

✅ Local Shipping: We deliver to all major areas in Berekum and nearby towns.
✅ Nationwide Shipping: Available for select products—contact us for details.
❌ International Shipping: Not available at the moment, but we are working on expanding soon!

📩 Not sure if we ship to your location? Contact our support team, and we’ll be happy to assist! 😊🚚

It depends on the items in your order:

✅ Single-Seller Orders: If all your items are from the same seller, they will usually be shipped together in one package.

✅ Multiple-Seller Orders: If you purchased from different sellers, your items may arrive in separate packages.

✅ Large or Fragile Items: Some bulky or fragile items may be shipped separately for safe handling.

📦 Don’t worry! You’ll receive tracking details for each package, and we’ll keep you updated on delivery times.